Customer Service Information

1. I think I smell propane. What should I do?

Please call (800) 552-6514 any time you think that you smell propane. A customer service representative is always available to take your call and advise you of safety procedures. A qualified service technician will be dispatched to investigate and assure your safety.

2. What type of delivery plans do you offer?

Automatic Delivery
If you select this delivery option, Highland Propane will automatically schedule deliveries to your tank based on projected usage and/or past history. Highland is responsible for making sure that there is adequate propane supply in the customer’s tank at all times.

Will Call Option
This option is for those customers who want to manage their own propane supplies. It makes it the customer’s responsibility to monitor the tank and call in when they need a delivery. Will Call customers will receive a delivery on a best efforts basis and normally within 5 business days from the date of their call.

3. What are my payment options?

We offer a number of bill payment options. You may mail your payment to our payment processing center in the return envelope enclosed with your statement. You may also pay your bill at any of our office locations during office hours. In addition, we offer automatic draft from your checking or savings account. We accept MasterCard and Visa for credit card payments. Contact our call center for more information on these options.

Click here to learn about our Budget Billing Program

Click here to learn about our Automatic Draft Program

4. What do I do if I receive a termination notice?

Call (800) 552-6514 as soon as possible to speak with a customer service credit representative.

5. Do you have a question.