Top 5 Frequently Asked Questions

1. I think I smell propane. What should I do?

Please call (800) 552-6514 any time you think that you smell propane. A customer service representative is always available to take your call and advise you of safety procedures. A qualified service technician will be dispatched to investigate and assure your safety.

2. What is your service area?

Our service area covers western Virginia and the southern portion of West Virginia.

Click here to view a detailed map

3. What are my payment options?

We offer a number of bill payment options. You may mail your payment to our payment processing center in the return envelope enclosed with your statement. You may also pay your bill at any of our office locations during office hours. In addition, we offer automatic draft from your checking or savings account. We accept MasterCard and Visa for credit card payments. Contact our call center for more information on these options.

Click here to learn about our Budget Billing Program

Click here to learn about our Automatic Draft Program

4. What size tanks are available?

There are several size propane tanks to choose from for meeting your propane needs. They range anywhere from a 100-gallon to a 1000-gallon tank. We also carry 500 gallon and 1000 gallon underground tanks. Our experience sales staff can determine what size tank best meets yours needs. The chart below gives the various sizes capacities of tanks that Highland installs.

Typical usage requirements are as follows

• 120 gallon tank 150-300 gallons/year
• 2-120 gallon tanks 200-400 gallons/year
• 325 gallon tank 250-500 gallons/year
• 500 gallon tank 350-700 gallons/year
• 1000 gallon tank 850-1200 gallons/year

These are estimates and tank sizes may change due to space and code requirements.

5. What type of delivery plans do you offer?

Automatic Delivery
If you select this delivery option, Highland Propane will automatically schedule deliveries to your tank based on projected usage and/or past history. Highland is responsible for making sure that there is adequate propane supply in the customer’s tank at all times.

Will Call Option
This option is for those customers who want to manage their own propane supplies. It makes it the customer’s responsibility to monitor the tank and call in when they need a delivery. Will Call customers will receive a delivery on a best efforts basis and normally within 5 business days from the date of their call.